For customers whose software is particularly prone to failure (e.g. in the post-implementation period), we recommend using the special maintenance and care service we offer, with a response time of 2 hours from the notification of failure. We recommend it to companies whose product has just been launched on the market, as well as representatives of the e-commerce sector, for whom a failure of a sales platform means the loss of a customer and lack of revenue.

What is the step-by-step process of fault repair?

Detecting or reporting a problem.
Innovation Software’s programmer detects a failure through the monitoring system or it is reported by the client.

2. Response up to 2h.

Developer will react to the emergence of a fault within 2h from the notification.

3 Rapid repair.

Depending on the complexity of the fault, it will be repaired in the shortest possible time.

4. Long-term solution.

Propose measures to solve the problem in the long term and prevent the occurrence of failures in the future.

Our maintenance service is billed on an hourly basis.

The rates at which we work (for critical and non-critical breakdowns):

• 200 PLN net/h, when we operate between 9:00 – 17:00.
• 250 PLN net/hour when we operate between 6:00 – 9:00 and 17:00 – 22:00.

In the indicated hours 6:00 – 22:00 we offer:

• A response SLA of up to 2h (including resolution of critical issues in an interim form up to 2h after the response is taken).
• SLA for response up to 2h and resolution of non-critical problems in interim form up to 8h from response.

The start of programming work depends on many factors, such as the technological advancement of the project, its size, the availability of programmers, as well as the organisation of formalities and the provision of necessary access data.

As a rule, we manage to complete the entire organisational part – from the first contact with the client, through audit, preparation of specifications, quotations, negotiation of the offer, acceptance of cooperation terms, signing of contracts and obtaining access – within a few weeks.

From the moment the contracts are signed and the action plan approved, we are able to start organising the work of the developers within a few working days.

In order to ensure regularity and to deliver regular results, we recommend that you opt to use the service from 40-80h/month, but this is not a requirement.

We handle both 40-80h/month and 700-800h/month projects.

Yes. When we start a new software project, we try to select the right team in accordance with the client’s expectations. We want the turnover in the Project Team to be as low as possible. Unless there is a random situation, the Team is permanent.

If a new person needs to be implemented, the Project Manager and Tech Lead are always involved, so with the support of the above-mentioned people and the maintenance of project documentation, the implementation of a new person in a random situation is not a problem.

Above all, we always write code in accordance with SOLID, KISS, DRY, YAGNI principles.

We are committed to ensuring that it is readable and optimised for the situation at hand, both in terms of performance and operational logic.

Every project has processes in place as standard:

• code review – verification of code by developers as soon as it is created, according to proven practices,
• deployments to production environments are systematised and implemented using the CI/CD process,
• manual regression tests by the Tester,
• manual functional tests by the Tester,
• detailed and accurate description of tasks by the Project Manager,
• constant telephone and text communication by the Project Manager, as well as regular meetings with the Project Team,
• consultations and technical arrangements involving a Tech Lead with extensive experience.

In addition to the above, we are also happy to provide an automated test writing process to automate repetitive tasks.

Each process is described with us and has a beginning, an end, as well as the exact steps to be followed – ensuring that each project is conducted according to internally established standards.

Are you currently struggling with issues in your application that are destabilising your business? Request a free audit and see how we can help you.